Green Party councillors welcome Lambeth’s noise service resuming – after 6,300 complaints ignored

15 November 2018

Lambeth’s Green Party councillors have welcomed the resumption of the council’s out-of-hours noise service today (Thurs 15th November).

Pressure had been mounting on the council after the Local Government Ombudsman ruled in September that the borough had not been meeting its statutory duties on noise control. It revealed that a policy of only responding to complaints after three separate reports from three separate households had led to 6353 complaints being ignored. [1] 

Green Party Councillor Scott Ainslie (St Leonard’s ward) raised the issue at October’s full council meeting saying: “I am sure I am not alone in having receiving complaints and repeated concerns from residents in my ward about the council’s response to reports of noise nuisance. Will the cabinet member reinstate a full noise nuisance service, reversing the cuts and other changes that have been made, and if so, by when?”

From today, a team of five will be on call to respond to noise complaints between 9pm and 5am Thursday to Saturday (going into Sunday morning) and from Monday 19th November there will also be a responsive daytime service 9am to 5pm Monday to Friday.

The number to call during these times is 020 7926 5000 with a promise that residents using this service to report nuisance noise will receive an update that same evening on action taken.

Green Group deputy leader Cllr Becca Thackray, who has been helping residents with noise complaints in Herne Hill – and also neighbouring wards - said: “"Noise can ruin sleep, work and family life for an individual. Anti-social noise can test whole streets. I hear their frustration because individuals suffering turn to the Council for help. Let's improve Lambeth residents' stress levels so they can enjoy all the positive things communities have to offer. We welcome and will watch how the service performs.”

Notes
1. https://www.lgo.org.uk/information-centre/news/2018/sep/more-than-6-000-noise-nuisance-complaints-not-investigated-by-london-council






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