Lambeth Greens demand improvement following the Local Government & Social
Care Ombudsman’s damning annual report for 24/25, which revealed complaints
against Lambeth’s Labour run Council were the fourth highest in the country.
The report highlights significant failings in providing vital services. Lambeth received
more complaints about housing than any other London Borough, and nationwide
only Birmingham City Council received more. Almost half of all complaints about
Lambeth involved housing.
Out of the complaints investigated, 92% were upheld. In terms of the number of
residents, that is more than twice the national average.
Residents are being repeatedly let down. Under Labour leadership the council has
also been inexcusably slow at responding and putting things right – the council failed
to provide a satisfactory remedy in 93% of cases before the investigation was
completed, again falling well behind the UK average.
The Ombudsman’s accompanying letter underscores its serious concerns about
delay and lack of compliance – noting the same concerns have been raised for the
past four years. Labour’s chronic failures have left the authority unable to provide
adequate solutions for residents.
This level of failure and delay is unacceptable, and the Greens will continue fighting
for urgent action to resolve the crisis and restore services for local residents.